Cosmetic Product Refund & Exchange Policy

1. Refund Eligibility
   • Refunds are accepted only for unopened and unused products within 7 days of delivery.
   • Opened or used items cannot be refunded or exchanged for hygiene and quality control reasons.
   • Exceptions apply for defective, damaged, or incorrectly delivered items caused by our error.
2. Defective or Wrong Item Procedure
   • If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receipt with photos.
   • After verification, we will offer either an exchange or a full refund.
3. Refund Method & Timeline
   • Refund requests can be made via email or our contact form.
   • Refunds may take 5–10 business days to process depending on the payment method.
   • For returns due to change of mind, round-trip shipping costs will be borne by the customer.
4. Exchange Policy
   • Exchanges for defective items will be processed after confirming stock availability.
   • Returned items must be unused and in original condition.